Contact

Get in touch.

Real humans. Real Canadians. One business day response, often faster. We answer every email personally.

Email us

The fastest way to reach us. We answer every message, usually within one business day. Often faster.

For most retirement questions, our AI chat is faster than waiting for a reply. It is free on every page, no signup needed.

Look for the red Ask button at the top right (mobile) or bottom right (desktop). Voice input works too.

Fast track

Each goes to the same address, but a clear subject helps us reply faster.

Trouble with the app? Stuck on a screen? Tell us what you tried and we will sort it out.

Got an idea for TruePath? We read every suggestion. Many of our best features came from customer emails.

Found something? Have a question about how we handle your data? We take this seriously.

One business day, Monday to Friday. Most messages get answered in a few hours. Weekends and holidays are slower, but we still read everything.

TruePath is a Canadian company, building Canadian software, for Canadian retirement. Our team and our data live in Canada.

Looking for answers to common questions? Read our FAQs.