FAQs
Common questions, answered honestly.
Everything you might wonder before signing up. If something is missing, just reach out and we will add it.
General
The basics
What is TruePath?
TruePath is a Canadian retirement planning app. You enter your numbers, and we show you in plain English whether your money will last. It works out the after-tax income you and your spouse will each have to spend, month by month and year by year, using current Canada Revenue Agency (CRA) rules for your government pensions (CPP and OAS), your retirement savings (RRSP, RRIF and TFSA) and the tax on them.
Who is TruePath for?
Canadians 5 to 20 years from retirement who want a clear answer to whether they are on track. You do not need to be wealthy, financially literate, or already organized. The app does the heavy lifting.
Is TruePath a financial advisor?
No. TruePath is an educational planning tool, not a registered advisor. We never give personalised financial advice. For advice specific to your situation, talk to a licensed financial planner (a fee-only one is often a good fit).
How long does setup take?
Most people finish the initial setup in 15 to 20 minutes. Voice input speeds it up further, and you can save and come back at any time. A retirement plan is never really 'done', though. You will come back to update numbers and run scenarios as life changes.
Do I need to be good with numbers?
No. The whole point of TruePath is that you do not have to be. The app handles the math, the tax rules and the projections. You bring the numbers, we translate them into plain English.
Retirement basics
The rules, in plain English
What is the OAS clawback and when does it start?
The OAS clawback (officially the OAS recovery tax) reduces your Old Age Security once your individual net income passes $95,323 for the 2026 tax year. You repay 15 cents of OAS for every dollar above that line. TFSA withdrawals do not count toward it; RRIF withdrawals, pensions and most other income do.
When should I take CPP?
Any time between 60 and 70. Starting at 60 cuts the payment 36% for life; waiting to 70 raises it 42% for life. The simple breakeven ages are roughly 74 and 82, but taxes, health and your other income all shift the real answer, which is why an after-tax comparison matters.
What happens to my RRSP when I turn 71?
It must be dealt with by December 31 of the year you turn 71: cash it out, buy an annuity or convert it to a RRIF. Most people convert to a RRIF, which is not taxed at conversion but requires a minimum taxable withdrawal every year afterward, starting at 5.28% at 71.
How much money do I need to retire?
There is no universal number. What you need depends on your after-tax monthly spending, what CPP and OAS will cover (about $27,000 a year for one person at the maximums, most receive less) and how many years the gap has to be filled. TruePath sizes it from your own spending rather than a survey headline.
What is the difference between an RRSP and a TFSA in retirement?
An RRSP defers tax: every withdrawal is taxed as income, and after 71 withdrawals become mandatory. A TFSA prepays tax: withdrawals are tax free and invisible to the OAS clawback and GIS. The order you spend them in can change your tax bill and how much OAS you keep.
Which account should I spend first in retirement?
It depends, because each account is taxed differently. RRIF and RRSP withdrawals are fully taxable, TFSA withdrawals never are, and non-registered money sits in between. The common orders (registered-first, TFSA-last and bracket-smart blends) each have trade-offs, which is why TruePath compares them side by side for your numbers.
What is pension income splitting?
A joint election (form T1032) that moves up to half of eligible pension income to the lower-income spouse's tax return. No money changes hands; it is paperwork that can lower a couple's combined tax when incomes differ. RRIF income qualifies from 65, defined-benefit pension income at any age, CPP and OAS never do.
What happens to CPP and OAS when a spouse dies?
OAS stops entirely. CPP pays a survivor's pension of up to 60% of the deceased's amount, but combined with the survivor's own CPP it cannot exceed the maximum retirement pension, so a survivor with a full CPP of their own may receive little or nothing extra. Modelling that income drop is part of a complete plan.
Pricing
What it costs
How much does TruePath cost?
$29.99 a month, or $329.89 a year (one full month free). Both plans include everything, for both spouses. There are no add-ons or upsells.
Is there really a 14-day free trial?
Yes. Card collected at signup, no charge until day 14. Cancel before then and you pay zero.
Can I cancel any time?
Yes. One click in your account settings. No phone call, no retention agent. Your plan stays active until the end of the period you have already paid for.
Do you offer family or couple discounts?
One subscription covers both spouses, with no extra fee. There is no per-seat charge.
Security
Your data
Does TruePath connect to my bank or investment accounts?
No. Ever. You enter your numbers yourself. TruePath has no way to log in to your bank or brokerage, by design.
Where is my data stored?
In Canada, in encrypted Canadian-hosted databases, governed by Canadian privacy law (PIPEDA).
Do you sell or share my data?
No. Your information is not sold, shared with advertisers, or given to third parties. We make money from your subscription only.
What happens to my data if I cancel?
When you cancel, billing stops at the end of your current period and your plan data is kept so you can return and pick up where you left off. Nothing is deleted automatically. If you want your data gone for good, you can delete your account any time from Settings, which permanently erases it. PDF export is available while your subscription is active, so export your plan before it lapses if you want to keep a copy of your numbers.
Features
What it does
What makes TruePath different from my bank's retirement calculator?
Bank calculators give you one before-tax household number, then point you at their products. TruePath works out the after-tax income for each spouse, applies the real Canada Revenue Agency rules (including the OAS clawback, where the government takes back part of your Old Age Security at higher incomes, and pension splitting, where a couple shares income to lower their combined tax), and never has a product to sell you.
How accurate are the numbers?
Every figure comes from one calculation engine that applies current CRA rules: the year's federal and provincial tax brackets, CPP and OAS timing, OAS clawback, RRIF minimums and more. The bracket constants are pinned by automated tests to the published EY tax tables, more than 800 calculation tests run on every change, and the AI assistant is never allowed to invent a number it cannot trace. It is an educational planning tool, so the figures are well-grounded estimates, not a guarantee, and the methodology page documents every rule, source and boundary.
Does TruePath model OAS clawback?
Yes. The OAS clawback is the rule where the government takes back part of your Old Age Security once your income passes a yearly limit. TruePath flags the year it would hit you and shows how much it costs, so you can plan your withdrawals to reduce or avoid it.
Can I model selling my home or downsizing?
Yes. Pre-built scenarios cover Property changes (downsize, access home equity, rent out part of your home), along with Income and career risk, Life and health, Windfalls, Family, Where you live, and Government benefits and tax timing. You can also ask your own custom what-if in plain English.
Can I ask the AI questions about my own plan?
Yes. Ask TruePath is a chat that knows your numbers. Ask when to start your government pensions, how to avoid the OAS clawback, whether to save in an RRSP or a TFSA, anything. Plain English, voice optional.
Are the estate documents specific to my province?
Yes. TruePath names the estate documents the way they are known where you live, across all 13 provinces and territories: Ontario's Continuing Power of Attorney for Property, Quebec's single Protection Mandate in place of two attorney documents, BC's Representation Agreement, PEI's separate Health Care Directive and so on. It shows the right set for your province and captures the hand-off details a family needs, who the executor is, how to reach them and where the originals are kept, then exports them as an executor packet PDF. TruePath shows and names the documents; it does not draft or file them, and this is educational information, not legal advice.
Couples & families
Spouses and partners
Does TruePath handle couples?
Yes, the way the Canada Revenue Agency actually does: each spouse files separately. Your CPP, your RRSP, your tax bracket; your partner gets their own. Pension splitting, moving some pension income to the lower-income spouse to lower your combined tax, is applied where it helps.
Can I model a spouse with very different numbers?
Yes. Different ages, different incomes, different retirement dates, different pension situations. TruePath was built for couples first.
Can I model what happens if a spouse passes early?
Yes. The Resilience scenarios include this. We frame it calmly and never alarmingly, but the math is honest about how survivor benefits and tax brackets change.
Account
Subscription and account
Can I change my plan from monthly to annual?
Yes. You can switch from monthly to annual (or back) at any time. The new plan takes effect at your next billing date.
Can I pause my subscription?
We do not offer formal pausing yet. You can cancel any time, and we keep your plan data so re-subscribing later picks up right where you left off. If you ever want your data permanently removed, you can delete your account from Settings. To keep a copy of your numbers, export your plan as a PDF while your subscription is active.
What if I need help during the trial?
Open Ask TruePath inside the app. It is the fastest way to get an answer about your plan, the math or how a feature works. Ask TruePath is included on every page and works with voice.
Did not see your question?
Ask TruePath inside the app is the fastest way to get an answer about your plan, the math or how a feature works. It is included on every page and works with voice.
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